![]() ![]() ![]() You can also check the battery status of the Ember App. When fully charged, you will find the image of a full solid battery that doesn’t pulse. When done, the mug will show a partially filled pulsating battery on the front LED display. You can charge the Ember Travel Mug just the same way by placing it on the charging coaster. However, there is a way to confirm that the mug is charging. ![]() Unlike the smaller Ember Mug, you won’t find colored LED lights on the Ember Travel Mug. Go to the “Battery Level” section where you will find the battery percentage.Open the Ember App and click on the setting gear in the top right corner of the home screen.Download and install the Ember App on your mobile device.To pair your Ember Mug with the Ember App: In the app, you can also check the exact percentage the mug is at while it is charging. This will also help you to check and confirm that the mug is charging. You can pair the Ember Mug to your iPhone using the Ember App.When the Ember Mug is completely charged, the light will switch to green indicating the mug is fully charged. When set properly on the charging coaster, the LED light at the bottom of the Ember Mug will light up red and pulsate on and off to indicate that the Ember Mug is charging.This setting allows electricity to flow to charge the mug. The 2 prongs on the charging coaster will line up with the gold rings on the bottom of the Ember Mug.Place it on the charging coaster and it will charge immediately.When this happens, the Ember Mug will not be able to charge. The problem here is that the prongs on the charging coaster could get stuck in a depressed position. This is common with the Ember Mug and it could be one of the toughest problems to fix. This means the reset was successful.Ī charging problem could be due to the charger of the device rather than a software issue. Hold for up to 10 seconds until the Ember displays “RESET” and then “HELLO”.Place a paper clip into the hold on the bottom of the mug until you hear a click.If you own an Ember Travel Mug, the process to a hard reset is just the same as the regular Ember Mug, however, there are slight differences. Wait till the LED pulses back to white to confirm that the reset is successful.Once you see all three colors, let go of the power button.The LED light will blink blue, yellow, and then red to indicate the mug is being reset.Press and hold the power button on the base of the mug for 10 or more seconds.A hard reset will return the Ember Mug back to its factor settings which will clear out any software issues that is, preventing the device from charging. You can try charging it again to see if it worksĪ soft reset will solve the problem in some cases, but if it doesn’t help you, then you might want to try a hard reset.Turn it back on by pressing and holding the same button until the LED light comes back on.The light on the mug will fade indicating that the mug has turned off. ![]() Hold the power button on the bottom of the Ember Mug for about 3 seconds.In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. To request a return authorization, please contact Customer Service here. To obtain warranty service, a return authorization must be requested from our customer service team. If after trying these steps, the Ember is still not powering on, please reach out to us! Please note, if you had previously paired your Mug to your smartphone after a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device and re-pair it. (The Ember will first pulse blue, then yellow, then red) At this point, please let go and allow the mug to pulse back to white. To do this, please hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. We will be performing a reset of your mug to recalibrate all data that can potentially be causing the issue. If the coaster looks good, let's try a reset of the Ember. If this is the case, please reach out to us! If one or both pins seem to be recessed or uneven, your Ember and Charging Coaster are not receiving a constant connection, therefore will have some issues charging or powering on. The pins on the coaster should be able to spring back up and remain at even heights. If the Ember is showing a solid red light, let's check the charging coaster. When the Ember is not turning on or charging, there are a few steps you can try: ![]()
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